Terms of Use 

Terms and Conditions

Privacy:  This site is hosted by siteground.com., Kendraturner.com hosts the store pages, ordering system, and order data. Kendraturner.com automatically collects order information but may only use this information in the aggregate. If you accessed this store through Kendraturner.com Shopping, Kendraturner.com also automatically collects information about your shopping experience. Please see the Kendraturner.com  Conditions for Use for more information about how Kendraturner.com uses this information.

Production: The Company assumes responsibility for scheduling and the production of products; normal production time is 15-30 working days after we receive confirmation of the order with one-half of final payment. The Company reserves the right to adjust the production schedule due to heavy seasonal demands, shortages, strikes, fire, energy failure or any other reasonable causes whatsoever. Due to the nature of short-run printing, there may be variations in color from one reprint to the next. Variations may be caused by differences in materials (paper, ink, equipment, etc.) and environment. The Company will endeavor to maintain consistent color from one run to

the next, but color variation is possible and will be considered acceptable.

Property: All personal pictures chosen and sent by the customer are returned in the same condition as received by email or regular mail. The customer assumes responsibility for the receipt of property dispensed to the Company for first use. The Company accepts JPEG pictures only, and pictures by mail, as long as they are deemed in reasonable condition. To ensure an appropriate print, final proof with the word sample across the front will be sent to the customer. The word sample is to protect the work of the artist / author. Kendraturner.com / Kendraturner.com is not liable or responsible for damages incurred to personal pictures or property received or returned

during shipment or due to any acts of God.

Corrections: The Company will assume responsibility to correct all company caused errors in the final draft. Changes or additions to ordered material will be subject to additional charges. The customer has the option to review a proof before reprinting and layout are submitted for production if indicated on the order form.

Payment: One-half of the estimated cost is due at the time services are rendered to proceed with production (this includes permission in email, invoice, or through company contract). Production will not begin until one-half of payment is received and fully processed. The balance, including shipping, is due before the final item (s) ships. All accounts over 30 days will be charged 2 and 1/2% interest per month (18% per annum). If collection services are necessary to collect overdue accounts, the Customer is liable for collection fees. All orders must be paid in U.S. Currency. All payments are received by cashier check, money order, credit card (customers or subjected legal actions regarding  checks or credit card). Prices subject to change without notice. Prices will be adhered to based on contractual terms (once fees are agreed upon for initial products only, will not be changed).

Shipping: The Customer pays the freight on all orders. Orders are shipped via UPS or motor freight carrier (truck). The Customer may request faster service (air freight, etc.) Shipping outside the Continental US will be shipped Parcel Post (4th Class Book Rate) Under no circumstances are items to be returned without the Company’s written approval (email included). Defective items not due to shipping damage must be reported to the Company within 15 days of ship date. The Company reserves the right to repair, replace or credit half the cost of the initial production fee of defective items.

Conditions: The order form and confirmation is a binding contract between the Company and the Customer. No other statements or oral agreements are binding. Cancellations after this order sheet is received will still hold the customer responsible for costs incurred by the Company concerning

actual preparation and/or production on order. We reserve the right to accept or reject any order applications. You may return an item for refund or replacement within 15 days of the shipment date. Shipping and handling charges are non-refundable. All returns must be accompanied by the packing

slip. When you return an item, please state in writing the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by using a credit card,  a credit will be issued and will appear on your billing statement.

Your packing slip will indicate where you need to send your return. 

Resale Number. Texas dealers must mention their resale number with their order.

Non-receipts. Must be reported to Kendraturner.com within 15 days of the order date.

Promotional Materials. Publisher can supply photographs for all publications and authors for inclusion in your catalogs.

Orders: Purchase orders may be emailed to admin@kendraturner.com

Purchase Orders are subject to the same terms and conditions.